Return & Refund Policy

Effective Date: December 12, 2025

At Acroz, we strive to ensure that you love every piece you purchase from us. However, if you’re not entirely satisfied, we’re here to help.

1. Returns

You may request a return within 7 days of receiving your order.

The item must be:

• Unused and in original condition

• With all tags and packaging intact

• Not part of any clearance or final sale

To initiate a return, email us at contact.acroz@gmail.com with your order number and reason for return.

2. Refunds

• Once we receive and inspect the returned item, we’ll notify you via email.
• Approved refunds will be credited to your original payment method within 5–7 business days.
• Shipping charges (if any) are non-refundable.

3. Exchanges

We currently do not offer direct exchanges. If you’d like a different size or design, please return the item and place a new order.

4. Non-returnable Items

• Customized or altered pieces

• Items purchased during sale events or offers

5. Need Help?

Please reach out to contact.acroz@gmail.com — we’re happy to assist you!