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Shipping Policy

Shipping Policy

Effective Date: December 12, 2025

At Acroz, we aim to deliver your orders quickly, safely, and efficiently. Please review our shipping policy below for full details.

1. Delivery Locations

We currently ship across India.
International shipping is not available at this time.

2. Processing Time

Orders are processed within 1–3 business days of receiving payment.
Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Time

Estimated delivery time is 3–7 business days, depending on your location.
Delays may occur during peak seasons, festivals, or unforeseen logistics issues.

4. Shipping Charges

Free shipping may be available on select products or above a minimum order value (if applicable).
Standard shipping charges (if any) will be calculated and shown at checkout.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS.
You can track your order through the courier partner’s website.

6. Incorrect Address / Failed Delivery

Please ensure your shipping details are accurate.
If a delivery fails due to an incorrect address or unavailable recipient, re-delivery charges (if any) may apply.

7. Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us within 48 hours of delivery at contact.acroz@gmail.com with clear photos and order details.

Need Help?

For shipping-related queries, feel free to reach out at contact.acroz@gmail.com — we’re here to assist you.